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Effective communication skills

Effectively communicating ensures that you not only convey your message to someone but also let them know about your feelings and emotions. Whether it is amongst family members, friends, or office colleagues, effective communication helps individuals get through the tasks of life with ease.

  • Active listening – Try to listen twice as much as you talk. The most basic human need is the need to be understood. Let them finish what they have to say, some people take a while to articulate what they want to say.
  • Non-verbal communication – About half of our communication is conveyed through nonverbal elements such as facial expression, gestures, postures, tone of voice, and eye contact. If you are upset, calm yourself down before talking to calm your non-verbal signs.
  • Ask questions – Asking questions shows that you are engaged and interested. Sometimes problems resolve themselves by asking the right questions.
  • Be concise – Having long and convoluted conversations will leave both people without a resolution. Get to the point and be clear.
  • Summarize – After your conversation summarize the key points you talked about. Each person should repeat what actions they are going to do to resolve the problem.
  • Be empathetic – Empathy is the ability to understand and feel other people’s emotions. By seeing things from the other person’s perspective it will help reach a solution quickly. Ask questions to understand the core causes of stress or anxiety, this helps build trust and respect.
  • Constructive Feedback – Providing honest feedback can be hard, however, it is essential to establish expectations. Acknowledge what each person does well instead of picking apart their mistakes. Ask how you can help each other to work through your weaknesses.
  • Develop trust – Trust occurs on practical and emotional levels. Practical trust can be built by proving yourself as a reliable person. Emotional trust occurs when people know you will treat them with kindness and respect without judgment.

TIP: Explain your thought process when drawing a conclusion. This shows that you have put thought and consideration into your decision.